Frequently Asked Questions
Everything you need to know about your Cotelac shopping experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to follow your package's journey.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, Cotelac ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How should I care for my Cotelac garments?
To preserve the unique textures and fabrics of our collections, we recommend following the specific care instructions on the label of each garment. Most items prefer delicate washing or professional dry cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service immediately. Once an order has reached the 'Processing' stage, it cannot be modified.